Refund policy
At zonexn.com, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
We offer a 5-day return policy from the date of delivery.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in the original packaging
- Proof of purchase or order confirmation is required
Returns requested after 5 days of delivery may not be accepted.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, personal use, or promotional reasons.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.
We will review the issue and arrange a replacement or refund if applicable.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be processed to the original payment method within a few business days.
For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or another suitable method.
Return Shipping
In certain cases, customers may be required to cover return shipping charges unless the item received was damaged or incorrect.
Order Cancellation
Orders can only be canceled before shipment. Once shipped, the order cannot be canceled and will fall under the return policy.
Contact Information
For any return or refund-related questions, please contact us:
Company Name: CONTENTS INCOME FACTORY, INC
Website: zonexn.com
Email: support@zonexn.com
Address: 7657 Winnetka Ave Unit 628 Winnetka, CA 91306